Shipping & Returns

Returns Policy

Returns are Easy at Anime Castle!

Our return policy is simple. Within 15 days of receipt of your order, you may return

    • any book in its original condition
    • any unopened music CD, DVD, or VHS tape
    • any other merchandise item in new condition, with its original packaging and accessories

for a full refund for the items, excluding shipping charges.  Please note that we can refund shipping costs only if the return is a result of our error.

If the item is opened, we will be able to exchange the item for the customer. You may Contact Us with your order number and details about the product for any questions concerning a return to get an RMA number.  Once you get an RMA number you can send the return to

Anime Castle
Returns Department
PO Box 630035
Little Neck, NY 11363
USA

 

For your protection, please use Insured Parcel Post or Insured International Postage for shipment.  Packages that are "Refused" using UPS delivery without prior consent will be charged a return shipping fee and the balance will be take from the credit issued.

 

Shipping

Free Shipping Offer For Orders over $85

Spend $85 to get Free Standard Shipping using Coupon Code "SHIPFREE"

    • International Shipping Destinations DO NOT qualify.  Shipping Charges will be applied to the order for packages shipped outside the USA regardless of circumstances.
    • Offer good for free Standard shipping in the 48 Continental United States.
    • Doesn't apply to Pre-Order and Backorder items in the shopping cart.
    • Doesn't apply to Odd Size items. These types of items will incur extra shipping charge. Odd size item include items such as wallscrolls, toys, statues, drinks, ramune, posters, book bags, messenger bags, calendars, etc.
    • If the in-stock items don't add up to the $85 limit, the shipment will incur normal shipping fee. For example if the order total is $100, with a break down of $50 pre-order items, $20 backorder items, and $30 in-stock items, the order will incur normal shipping charges.
    • Order may be delayed to aggregate shipping of non-stock items, if and when the online shopping cart inventory may not accurately reflect the true inventory in our warehouse.
    • Gift Certificates do not count as instock items
    • Use paypal or credit card checkout for free shipping coupon to apply
    • Not Valid with any other offer

 

What is the shipping cost?

The cost of shipping is based on increments of 1 lb. rates with the United States Postal Service (USPS).  Our secure on-line system calculates the rate based on the USPS discount rates with Anime Castle.  You can see the estimate shipping for an order in the shopping cart by filling out required information in the shipping estimate fields.

For International Orders Anime Castle only offers Express Mail Service through either USPS and Fedex.  Please add time for international order due to International Customs searches in destination country.

Note: Anime Castle is not responsible for custom fee or any other entry tax destination countries Customs Department might impose on a package. Customers should inquire about their countries local Customs Department about import tax and contraband items (i.e. Adult Material) before ordering with Anime Castle. Anime Castle will not be responsible for items that are detained by international Customs Department.